Cancellation Policy
At Decorstly, we understand that plans can change. If you need to cancel an order, please review the policy below.
Order Cancellation Requests
Orders may be canceled within 24 hours of purchase for a full refund.
To request a cancellation, please contact our support team as soon as possible and include your order number in your message.
Email: decorstly@gmail.com
Orders Already Processed or Shipped
Once an order has entered processing or has been shipped, it can no longer be canceled.
If your order has already shipped, you may be eligible for a return in accordance with our Return & Refund Policy after receiving the item.
Custom, Personalized, and Made-to-Order Items
Custom-made, personalized, or made-to-order products enter production shortly after an order is placed. As a result, these items cannot be canceled once production has begun.
If you have questions about a custom order, please contact us before placing your order.
Changes to Orders
If you need to modify your shipping address, product selection, color, size, or other order details, please contact us within 24 hours of placing your order.
While we will do our best to accommodate changes, we cannot guarantee modifications once processing has started.
Refund Processing
Approved cancellation refunds are issued to the original payment method used for the purchase.
Please allow:
3–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Processing times may vary between financial institutions.
Duplicate Orders
If you accidentally place multiple orders for the same item, please contact us immediately. We will review the situation and assist with cancellation or adjustment whenever possible.
Contact Us
If you need assistance with an order cancellation, our customer support team is here to help.
Email: decorstly@gmail.com
We aim to respond to all inquiries within 24 business hours.