Delivery Time
At Decorstly, we know you're excited to receive your new home décor. That's why we work hard to process and deliver every order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days.
- During busy periods, holidays, or promotional events, processing may take up to 5 business days.
- Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 5–7 Business Days |
| Canada | 7–12 Business Days |
| United Kingdom | 7–12 Business Days |
| Australia | 7–12 Business Days |
| Germany | 7–12 Business Days |
| Other International Destinations | 7–15 Business Days |
Please note that delivery estimates begin after your order has been processed and shipped.
Tracking Your Order
Once your package leaves our warehouse, we'll email you a tracking number so you can follow your shipment every step of the way.
If you haven't received your tracking email within 5 business days, please contact our support team and we'll be happy to assist.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to:
- High order volumes
- Customs inspections for international shipments
- Severe weather conditions
- Carrier or courier delays
- Public holidays
- Incorrect or incomplete shipping addresses
We appreciate your patience if unexpected delays occur.
International Orders
International shipments may be subject to customs inspections depending on your country's regulations. Most of our customers do not incur additional customs or import charges, but any duties, taxes, or customs fees assessed by local authorities are the responsibility of the customer.
Shipping Address Changes
If you need to update your shipping address, please contact us as soon as possible after placing your order.
Once an order has been shipped, we're unable to change the delivery address.
Lost or Delayed Packages
If your tracking information hasn't updated for several days or your package appears delayed beyond the estimated delivery window, please contact us. We'll work directly with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Need Assistance?
If you have any questions about your order or delivery, our customer support team is always happy to help.
Email: decorstly@gmail.com
We aim to respond to all inquiries within 24 business hours.