Shipping Information

Update Regarding COVID-19

Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package may be withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

USA:

Free shipping
7-14 Business Days

UK & Europe:
Free shipping
12-20 Business Days

Rest of the World:
Free shipping
14-25 Business Days

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Please be aware that the shipping times may be delayed due to high demand.

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Tracking:

You will receive tracking information 2 to 8 days from the date of purchase. If you have not received any tracking information after 8 days, please contact us via email (decorstly@gmail.com).

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Returns:

Please request a refund or an exchange by contacting us via email (decorstly@gmail.com) within 14 days of the delivery of your product. If the return is a result of our error (you received an incorrect or defective item, etc.) we will also refund the shipping costs of returning the item.

Decorstly reserves the right to refuse a refund or exchange if the item in consideration is deemed by us to be damaged by the buyer.