Refund policy
At Decorstly, we want you to be satisfied with your purchase. If you need to return an item, request a refund, or exchange a product, please review the policy below.
Returns and Exchanges
You may request a return or exchange within 14 days of the date your order was delivered.
To initiate a return or exchange, please contact us at:
Email: Decorstly@gmail.com
Please include your order number and the reason for your return request. Our customer service team will provide you with the appropriate return instructions.
Return Requirements
To be eligible for a return:
- The return request must be submitted within 14 days of delivery.
- The product must be unused and undamaged.
- The product must be returned in its original packaging.
- The product must be returned in the same condition in which it was received.
Decorstly reserves the right to refuse a refund or exchange if an item is determined to have been damaged, used, altered, or otherwise damaged by the customer.
Return Shipping
For eligible customer-requested returns, the customer is responsible for the return shipping cost unless otherwise stated below.
If a return is required because Decorstly sent the wrong item, or the item arrived defective or damaged, Decorstly will provide free return shipping.
Restocking Fee
A 10% restocking fee will be deducted from the refund for eligible customer-requested returns.
No restocking fee will be charged when the return is required because of an incorrect, defective, or damaged item.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at Decorstly@gmail.com.
When contacting us, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and its packaging, when applicable
We will review the issue and, when the claim is approved, provide an appropriate resolution, which may include a replacement or a full refund.
For approved damaged, defective, or incorrect-item claims, Decorstly will cover the applicable return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If your refund is approved, it will be issued to the original payment method used to make the purchase.
Refund Processing Time
Decorstly will process and issue approved refunds within 3–5 business days after the returned item has been received and inspected and the refund has been approved.
After Decorstly issues the refund, please allow an additional 3–10 business days for the refund to appear in your account, depending on your bank, credit card company, or payment provider.
The total time for a refund to appear in your account may vary depending on the financial institution or payment provider.
Return Processing Time
Please allow up to 30 days for the return to be received, inspected, and processed.
The refund processing period begins after the returned item has been received and inspected and the refund has been approved.
Order Cancellation
We understand that plans can change.
Orders may be canceled within 24 hours of purchase for a full refund.
To request a cancellation, please contact us as soon as possible and include your order number.
Email: Decorstly@gmail.com
Orders Already Processed or Shipped
Once an order has entered processing or has been shipped, it cannot be canceled.
If your order has already shipped, you may request a return after delivery in accordance with this Return & Refund Policy.
Custom, Personalized, and Made-to-Order Items
Custom-made, personalized, or made-to-order products may enter production shortly after an order is placed.
These items cannot be canceled once production has begun.
If you have questions about a custom order, please contact us before placing your order.
Changes to Orders
If you need to modify your shipping address, product selection, color, size, or other order details, please contact us within 24 hours of placing your order.
We will do our best to accommodate your request, but changes cannot be guaranteed once your order has entered processing.
Duplicate Orders
If you accidentally place multiple orders for the same item, please contact us immediately.
We will review the situation and assist with cancellation or adjustment whenever possible. Cancellation requests remain subject to the 24-hour cancellation period stated above.
International Returns
International customers may request a return within 14 days of delivery, subject to the requirements of this Return & Refund Policy.
Before mailing an international return, please contact us at Decorstly@gmail.com and provide your order number and reason for the return. Our customer service team will provide the appropriate return instructions.
For international customer-requested returns, the customer is responsible for applicable return shipping costs unless the return is required because of an incorrect, defective, or damaged item.
Third-Party Fulfillment
Some Decorstly products are shipped directly from our third-party fulfillment suppliers.
The fulfillment location may vary depending on the product and availability.
Regardless of the fulfillment location, Decorstly remains responsible for assisting customers with eligible returns, refunds, exchanges, damaged products, defective products, and incorrect orders.
Contact Us
If you have questions about returns, refunds, exchanges, damaged products, defective products, or order cancellations, please contact us:
Email: Decorstly@gmail.com
Contact Page: https://decorstly.com/pages/contact-us
Mailing Address:
3422 SW 15 Street, Suite #12582
Deerfield Beach, Florida 33442
United States
We aim to respond to customer inquiries within 24 business hours.